Refund policy

Returns, Refunds & Exchanges

All Sales Are Final

Due to the nature of our product and to maintain quality standards, all sales are final. We do not offer returns or exchanges for:

• Change of mind

• Incorrect purchases

• Buyer error

Damaged or Defective Items

If your item arrives damaged or defective, contact us at info@whosegenisthis.com within 7 days of delivery and include:

• Your order number

• A description of the issue

• Photos of the product and packaging

We will review your request and may issue a replacement or refund at our discretion.
Items may require inspection before approval.

Unauthorized Returns

Items returned without prior authorization will not be accepted or refunded.

Lost or Damaged Packages

Lost, delayed, or damaged packages must be resolved directly with the carrier.
Refunds or replacements can only be issued after carrier approval.